Contact Us
You can contact us in many different ways. We’d love to help you.
Chat Securely
Secure online chat with a human is now available weekdays 9am to 5pm PT. Sign in to start.
Schedule an In-Branch Appointment
Talk to someone on our Patelco team at a branch on a day a time that works for you.
Meet Virtually
Video banking that brings personalized, face-to-face advice wherever you are.
Other Ways to Connect
Chat from your iPhone or iOS
Talk to us directly from your Messages (available for iPhone, iPad and iPod Touch).
Send a secure message
Log in and select your name in the upper hand corner, then Messages.
Got questions about one of our products or services? Need to know something like our routing number? Our chatbot is available 24/7 to answer your general questions – and our team is available weekdays 9am to 5pm PT if you need to talk to a human.
This service is available for general information only, not for confidential or account-specific questions. From a desktop computer or mobile device, select the blue chat box in the lower right to get started.
Give Us a Call
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Talk to us
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Check your balance, make payments or transfer money with Automated Phone Banking
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Lost or stolen cards
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International card assistance
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International account assistance
- M-F 8am – 5pm PT
800.358.8228 x1202
800.358.8228 x1202 - M-F 8am – 5pm PT
800.358.8228 x1203
800.358.8228 x1203 - M-F 8:30am – 5pm PT
Sat 9am – 2pm PT
800.358.8228 x1212
800.358.8228 x1212 - M-F 8:30am – 5pm PT
Sat 9am – 2pm PT
800.358.8228 x1212
800.358.8228 x1212
New home loans
Existing home loans
New accounts
For accounts such as Checking, Money Market or Certificates
Other new loans
For loans such as Auto, Credit Card or Personal
Reach Us by Postal Mail
We accept payments and forms at our secure PO Boxes.
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Send Deposits, Loan and Credit Card payments
Patelco Credit Union
PO Box 2227
Merced, CA 95344 -
Send IRA and new HSA forms
Patelco Credit Union
3 Park Place
Dublin, CA 94568 -
Send forms for existing HSA
Patelco Credit Union
PO Box 2227
Merced, CA 95344 -
Legal Matters
For where to send legal papers, please visit this page.
