Helping members protect themselves
We know digital security can be overwhelming. That’s why we’re constantly evolving our security and account management in ways that should make you more confident in banking with ease. Here’s how we’re doing it.
How we’re dedicated to your protection and security
Data privacy and protection
Shielding sensitive member information through AES-256 bit encryption, vulnerability scanning, access controls and advanced data masking
Fraud prevention and monitoring
Early detection to identify suspicious or fraudulent account activity to prevent fraud and restore account access quickly
Call blocking and branding
Stopping fraudsters from spoofing business numbers, protecting the Patelco brand and members by blocking bad calls before they reach members
Identity verification and biometrics
Identity management capabilities to verify members, along with enhanced registration,
geolocation and biometrics for additional security
Security customization and authentication
Account alerts for payments and account changes, stronger authentication checkpoints,
and broader credit card controls
People, process and technology
Significant investment to develop in-house predictive models, strengthen governance, and scale enterprise security assessments
Proactive security and threat detection
Beyond encryption and authentication, Patelco proudly provides advanced threat detection and intelligence sharing to defend against evolving security threats. This happens 24 hours a day, 7 days a week.
We also employ enhanced automated security monitoring and assessment tools to ensure we’re meeting or exceeding industry standards.
Customizable alerts
Push and text alerts for certain account activity - Flexibility to customize alerts and set personal thresholds
- Enable authentication methods, transfer alerts and more
Card management
- Lock or unlock cards and report a card lost or stolen
- Set travel notices, transaction limits and set pin
- Report fraudulent charges/disputes directly in app
Digital fraud controls
- Protection across transfers, deposits and bill pay
- Advanced registration, login and password controls
- Security verification for Zelle, account recovery and more
Two-factor authentication
- Ensures legitimate login and access to accounts
- Text, call or authenticator app options
- Always-on and location detection features
Trusted Contact
- A designated account representative that you choose
- Protect assets and respond to suspected financial exploitation
- Easy to set up and manage without account changes
Zero liability and ID protection
- Pay with confidence knowing you’re not responsible for unauthorized purchases
- No-cost personal information protection with your debit Mastercard®
Our security approach
1
Strengthen and Protect
Use encryption, firewalls, data loss prevention technologies and privacy frameworks to secure sensitive data at rest and in transit
2
Prevent and Detect
Deploy proactive 24/7 real-time intelligence and intrusion monitoring to identify suspicious activity with methods to mitigate
3
Resolve and Support
Securing compromised accounts, blocking unauthorized access, providing clear guidance and restoring account to normal
Safe and secure - peace of mind
on the go
With session safety features like automatic sign out, the ability to send us secure messages, face and touch ID, security alerts and much more, rest assured that your digital banking experience with Patelco will be safeguarded.
There’s nothing more important to us at Patelco than a member’s security. Everything we do is with security and safety in mind, and we’ve evolved our team to stay up to date on cybersecurity threats and enhancing our digital tools.
Chief Technology & Transformation Officer
Working together on security and safety
Achieving security in a modern digital era requires a coordinated effort. Patelco is doing its part in protecting your accounts and empowering you to strengthen your digital footprint. We’re in this together.