Helping members protect themselves
We know digital security can be overwhelming. That’s why we’re constantly evolving our security and account management in ways that should make you more confident in banking with ease. Here’s how we’re doing it.
Industry-recognized encryption standards to protect sensitive member data both in transit and at rest
Early detection to identify suspicious or fraudulent account activity and restore account access quickly
Stopping fraudsters from spoofing business numbers and protecting members by blocking bad calls before they’re made
Identity management capabilities along with enhanced registration, geolocation and biometrics for additional security
Account alerts for payments and account changes, stronger authentication checkpoints, and broader card controls
Ongoing monitoring for suspicious activity to help address new and evolving risks so we can keep members safe
We maintain continuous monitoring to help detect and respond to potential security threats.
This includes automated monitoring, threat intelligence, and regular security assessments aligned to industry standards.
We know digital security can be overwhelming. That’s why we’re constantly evolving our security and account management in ways that should make you more confident in banking with ease. Here’s how we’re doing it.
Push and text alerts for certain account activity
Flexibility to customize alerts and set personal thresholds
Enable authentication methods, transfer alerts and more
Lock or unlock cards and report a card lost or stolen
Set travel notices, transaction limits and set PIN
Report fraudulent charges/disputes directly in app
Protection across transfers, deposits and bill pay
Advanced registration, login and password controls
Security verification for Zelle, account recovery and more
Ensures legitimate login and access to accounts
Text, call or authenticator app options
Always-on and location detection features
A designated account representative that you choose
Protect assets and respond to suspected financial exploitation
Easy to set up and manage without account changes
Pay with confidence knowing you’re not responsible for unauthorized purchases
No-cost personal information protection with your debit Mastercard®We use industry-recognized security standards to help secure your information at rest and in transit
We monitor for suspicious activity and potential threats so we can identify issues early
If an issue occurs, we work to secure your account, minimize impact, to maintain your trust
With session safety features like automatic sign out, the ability to send us secure messages, face and touch ID, security alerts and much more, rest assured that your digital banking experience with Patelco will be safeguarded.
There’s nothing more important to us at Patelco than a member’s security. Everything we do is with security and safety in mind, and we’ve evolved our team to stay up to date on cybersecurity threats and enhancing our digital tools.