Helping members protect themselves
We know digital security can be overwhelming. That’s why we’re constantly evolving our security and account management in ways that should make you more confident in banking with ease. Here’s how we’re doing it.
How we’re dedicated to your protection and security
Data encryption
Industry-recognized encryption standards to protect sensitive member data both in transit and at rest
Fraud prevention and monitoring
Early detection to identify suspicious or fraudulent account activity and restore account access quickly
Call blocking and branding
Stopping fraudsters from spoofing business numbers and protecting members by blocking bad calls before they’re made
Identity verification and biometrics
Identity management capabilities along with enhanced registration, geolocation and biometrics for additional security
Security customization and authentication
Account alerts for payments and account changes, stronger authentication checkpoints, and broader card controls
Continuous monitoring and improvement
Ongoing monitoring for suspicious activity to help address new and evolving risks so we can keep members safe
Proactive security and threat detection
We maintain continuous monitoring to help detect and respond to potential security threats.
This includes automated monitoring, threat intelligence, and regular security assessments aligned to industry standards.
Customizable alerts
Push and text alerts for certain account activity - Flexibility to customize alerts and set personal thresholds
- Enable authentication methods, transfer alerts and more
Card management
- Lock or unlock cards and report a card lost or stolen
- Set travel notices, transaction limits and set PIN
- Report fraudulent charges/disputes directly in app
Digital fraud controls
- Protection across transfers, deposits and bill pay
- Advanced registration, login and password controls
- Security verification for Zelle, account recovery and more
Two-factor authentication
- Ensures legitimate login and access to accounts
- Text, call or authenticator app options
- Always-on and location detection features
Trusted Contact
- A designated account representative that you choose
- Protect assets and respond to suspected financial exploitation
- Easy to set up and manage without account changes
Zero liability and ID protection
- Pay with confidence knowing you’re not responsible for unauthorized purchases
- No-cost personal information protection with your debit Mastercard®
Our security approach
1
Safeguard Information
We use industry-recognized security standards to help secure your information at rest and in transit
2
Identify and Block Threats
We monitor for suspicious activity and potential threats so we can identify issues early
3
Recover and Reassure
If an issue occurs, we work to secure your account, minimize impact, to maintain your trust
Peace of mind
on the go with our Mobile App
With session safety features like automatic sign out, the ability to send us secure messages, face and touch ID, security alerts and much more, rest assured that your digital banking experience with Patelco will be safeguarded.
There’s nothing more important to us at Patelco than a member’s security. Everything we do is with security and safety in mind, and we’ve evolved our team to stay up to date on cybersecurity threats and enhancing our digital tools.
Chief Technology & Transformation Officer
Working together on security and safety
Achieving security in a modern digital era requires a coordinated effort. Patelco is doing its part in protecting your accounts and empowering you to strengthen your digital footprint. We’re in this together.