Request Payment Assistance

Patelco is committed to helping our members build a foundation of financial wellness that delivers flexibility and comfort through every stage of life.

If you’re facing financial challenges or struggling to make payments, we’re here for you. Please enter your information below and ensure that all details are accurate. This will help us assess all of the solutions you may qualify for.

For your protection, please do not include any confidential information such as account numbers, passwords, login information, or Social Security number in this message. We’ll respond within three business days. If you need more immediate help, call us at 800.358.8228.

Payment Assistance Request

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BALANCE is also here to help

We have partnered with BALANCE, the leader in financial education and resources, to offer Patelco members these complimentary services:

  1. Financial toolkits
  2. Online chat with a certified BALANCE counselor
  3. Self-guided coaching
  4. Your personalized financial health score
Get Started BALANCE is also here to help

1 The financial professionals at Patelco Financial Solutions are Financial Advisors with, and securities and advisory services are offered through LPL Financial (LPL), a registered investment advisor and broker-dealer (member FINRA/SIPC). Insurance products are offered through LPL or its licensed affiliates. Patelco Credit Union and Patelco Financial Solutions are not registered as a broker-dealer or investment advisor. Registered representatives of LPL offer products and services using Patelco Financial Solutions, and may also be employees of Patelco Credit Union. These products and services are being offered through LPL or its affiliates, which are separate entities from, and not affiliates of, Patelco Credit Union or Patelco Financial Services. Securities and insurance offered through LPL or its affiliates are:

Not Insured by NCUA or Any Other Government Agency

Not Credit Union Guaranteed

Not Credit Union Deposits or Obligations

May Lose Value

The LPL Financial registered representative(s) associated with this website may discuss and/or transact business only with residents of the states in which they are properly registered or licensed. No offers may be made or accepted from any resident of any other state.

Your Credit Union (“Financial Institution”) provides referrals to financial professionals of LPL Financial LLC (“LPL”) pursuant to an agreement that allows LPL to pay the Financial Institution for these referrals. This creates an incentive for the Financial Institution to make these referrals, resulting in a conflict of interest. The Financial Institution is not a current client of LPL for brokerage or advisory services.

Please visit https://www.lpl.com/disclosures/is-lpl-relationship-disclosure.html for more detailed information.